LiveAsk for Android

Support

Email hello@atberth.com and include your phone model and what happened. We usually reply within a day. For the iPhone app, see LiveAsk support.

Getting LiveAsk

LiveAsk for Android is available in the Packet app catalog. Open Packet on your phone, find LiveAsk, and tap Install.

Common questions

I didn't get the email with my code

Check spam and promotions. Codes can be re-sent once a minute, and each one works for 10 minutes; only the newest code works.

It says sign-in is locked

After too many wrong passwords, sign-in for that email pauses for a set time. That's a timed lock, not a wrong password. Wait for the timer, or sign in with an emailed code instead.

It isn't hearing questions

Make sure the microphone is allowed for LiveAsk in Android Settings, and that the language in LiveAsk's Settings matches the language you're speaking. Questions need at least three words. You can always tap "Ask this" to send the last sentence yourself.

I've used today's LiveAsk Cloud answers

The daily allowance resets at midnight UTC. Until then you can switch the answer engine to "On this phone" (on supported phones) or add your own OpenAI or OpenRouter key in Settings.

How do I delete my account?

In the app, open Profile, then Delete account. It deletes your account and synced data right away. If you can't get into the app, email us from your account's address and we'll delete it for you.